BBJ reports Health Connector blames IT vendor

| December 13, 2013 | Comments (0)

State health regulators disclosed a host of health-exchange website troubles and weak enrollment figures at today’s Health Connector Board meeting, putting the blame for the state’s disappointing Obamacare rollout squarely on the shoulders of the commonwealth’s technology vendor CGI Group Inc.According to updates provided during Thursday’s meeting, the Connector website’s woes include recurring problems when creating accounts and logging in, among other functions. State health regulators at the meeting said IT vendor CGI, which has so far received around $11 million for its work on the site, has failed to “resolve problems as timely and effectively as necessary.”….For full article

Highlight: Health Connector officials said they plan to use a standalone tool, outside the website, to evaluate the eligibility of those who have applied for coverage and whose applications need to be processed. The Connector will then send letters, via standard mail, to applicants, letting them know their options for coverage and whether they are eligible for subsidies. Applicants will then need to return a form by mail to select a plan.

To ensure that no one loses health insurance coverage due to failures of the website, the Health Connector said it would extend existing plans temporarily until new coverage can be processed.

The new temporary fix would aid customers with unsubsidized plans through Commonwealth Choice, which are set to expire Jan. 1. Massachusetts previously received an extension of its state-subsidized Commonwealth Care programs until March 21.

Category: Industry News

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